Frequently Asked Questions
Clear answers to the most common questions
Do you have questions about our services or processes? Here you will find all the information you need to understand how we work. If you can’t find what you are looking for, don’t hesitate to contact us, we will be happy to help you.
How do you ensure security when deleting data?
We use ADISA-accredited tools that comply with the NIST SP800-88 guideline for secure erasure. We also generate detailed reports for each device and perform physical destruction using Degausser when software erasure is not possible.
What if a device cannot be soft-wiped?
When a device is not suitable for software data erasure, we use a physical destruction or Dgausser degaussing process ensuring the data is rendered unrecoverable.
What kind of devices can they manage?
We manage all types of IT assets, including computers, servers, hard drives, printers and other electronic equipment, both for data erasure and for reconditioning or recycling.
Do you pick up equipment at any location?
Yes, we offer customised logistics for companies throughout the peninsula, adapting to the specific needs of each client, including the collection of material from upper floors or hard-to-reach places.
How is the equipment collection process organized?
We collect IT assets according to the client’s specifications, either pre-palletized or taking care of all the necessary logistics, such as packaging, palletizing and loading. We then transport all the material to our facilities for processing.
Can I get a data wipe report for the devices?
Of course, after each device has been erased, we provide a detailed report certifying that the data has been safely and irreversibly deleted, ensuring traceability of the entire process.
What certifications do they have?
We have the ISO 9001 (quality) and ISO 14001 (environmental) certifications, which guarantee excellence in our processes and compliance with current legislation, both in data protection and sustainability.
Do you offer electronics recycling services?
Yes, in addition to IT asset management, we handle the responsible recycling of electronic devices that no longer have value, ensuring that all waste is treated in accordance with WEEE (Waste Electrical and Electronic Equipment) regulations.
Didn't find what you were looking for?
If you have any additional questions or need more details about our services, please request more information without obligation. We will be happy to help you find the right solution for your company.
- Contact form: Click here
- Email: info@digalco.com
- Phone: 981 783 406